Damage & Protection Policy
We want you to enjoy your rental without worry. Boots are made to be worn - here's exactly what's expected, what's not, and how we protect both of us.
Boots Are Meant to Be Worn
Minor scuffs and everyday wear are completely expected - and honestly, a little character adds to the aesthetic. We rent boots so you can experience Austin authentically, which means wearing them to concerts, honky-tonks, late nights on Broadway, and everywhere in between.
We will never charge you for normal wear. Our policy is designed to protect against genuine damage - not the everyday signs of a great time in Austin.
Normal Wear vs. Excessive Damage
Use this as a simple reference for what's included in your rental and what may result in an additional charge.
Normal Wear
Always included — never charged- ✓Light scuffs or scratches from walking
- ✓Minor dirt or dust
- ✓Leather creases from natural wear
- ✓Light sole wear from walking
- ✓Minor wrinkles in leather or fabric
- ✓Small water spots from everyday use
- ✓Slight hat brim reshaping from handling
Excessive Damage
May result in repair or replacement charges- ✗Deep cuts, punctures, or tears in leather
- ✗Permanent stains — wine, paint, oil, ink
- ✗Extensive water damage or leather warping
- ✗Broken heels, detached soles, or broken zippers
- ✗Burns or smoke odor that cannot be removed
- ✗Pet damage of any kind
- ✗Mold from improper storage
- ✗Unauthorized alterations or modifications
- ✗Crushed or torn hat crown
- ✗Heavy rain damage that permanently alters hat shape
What You're Responsible For
Beyond normal wear, renters are responsible for the following. These are rare situations - but we want to be upfront so there are no surprises.
Excessive Damage
Damage beyond normal wear - tears, permanent stains, broken hardware - may result in repair charges at our discretion.
Lost Items
Items that are lost, not returned, or returned in an unrecoverable state will be charged at replacement cost.
Theft
Renters are responsible for items in their possession. Theft or non-return of items is subject to replacement cost and may be reported.
If Damage Occurs - Here's What Happens
- 1 Your Boot Butler inspects all returned items before processing. Minor wear is noted and no action is taken.
- 2 If excessive damage is identified, we'll reach out to you within 48 hours of pickup with photos and a description of the issue.
- 3 Repair or replacement costs are assessed based on the actual cost to restore or replace the item. We'll share an itemized summary.
- 4 We work with you directly and fairly. If there's any disagreement about whether damage is excessive, we'll share photos and discuss before any charge is applied.
- 5 Any outstanding charges are applied to the payment method on file. Questions? We're always reachable by text or email.